Farla Efros, HRC Advisory COO, provides her perspective on the way luxury retailers are facing the challenges of differentiating themselves.
HRC Advisory COO Farla Efros was quoted in a recent article published in The Vancouver Sun surrounding the luxury retail industry in Canada. The article followed the story of the newly appointed doorman Michael Alaska to luxury retailer Holt Renfrew.
Efros provides her perspective on the importance of differentiating oneself in the luxury retail industry, especially when it comes to the customer experience.
Read the full article below.
Source: The Vancouver Sun